Demographics have changed a lot in recent years, with up to five generations working side to side in the workforce. Each generation has different mannerisms, workplace views, upbringings, technological needs, and workplace environment demands. When it comes to the social context relating to diversity and inclusion in the workplace, we need to recognize and be more inclusive of all employees. Insensitivity in this area can lead to litigation or worse, losing great talent due to the inability to adapt to the emerging ideas of an effective workplace, especially for younger workers. Inclusion and diversity workshops can improve the interaction between employees and increase employee retention. Jayson Council will lead an interactive workshop that will explain why it is critical for businesses to understand, respect and accommodate different life experiences in order to support employees with the necessary skill set for the ever-changing retail industry.